StarOffice 6.0 Crashes While Saving or Opening Documents

Support knowledgebase (lkoeke_soffice_login_sonderzeichen)
Preliminary Remark:
No support will be provided within the scope of the SuSE Linux installation support for the products from other providers (such as the OEM version of StarOffice 6.0 from Sun Microsystems in this case).

Should you have any queries concerning the StarOffice 6.0 OEM version included in the SuSE Linux Pro-Office bundle, contact the support desk of Sun Microsystems directly. You can also refer to the following article from our support database: "Support for StarOffice 6.0 (SuSE Linux Pro-Office)" (http://sdb.suse.de/en/sdb/html/lkoeke_staroffice6.html).


The solution described in these lines is a quote from the Sun support. Thus, we cannot guarantee that it really works. However, we (SuSE Linux installation support) have successfully installed this patch.

Symptom

StarOffice crashes while opening or saving documents:
"An 
unrecoverable error has occured..."

Cause

According to the Sun support team for StarOffice:
---
Answer:
We have been able to reproduce this problem and solve it by way of a patch.
The problem was caused by the use of special characters in the user names in the operating system.

Important:
Install this patch only if you are affected by this problem!

Solution

The patch is available at the following web page:

http://sunsolve.sun.com/
Once in the SunSolve homepage, click on the link
"Product Patches"
and then on
"StarOffice Patches"
Patch-ID:
112887 for Linux

By clicking on
"Readme"
you will obtain very useful information (e.g. tips for the installation). Use the links
"HTTP"
or
"FTP"
in order to start the download. The link "HTTP" starts the download directly from the web page whereas the link "FTP" sets up a connection to an FTP server that will provide you with the files.
The connection to the FTP server might not be allowed by your local network configuration (e.g. if a firewall is deployed).
In this case, we recommend you to download the patch via the HTTP link.

Installation instructions:

  1. Make sure that StarOffice is not running.
  2. Write the downloaded file to a temporary directory.
  3. After having extracted the file *.tar.Z, start the file
    "so-6_0-pp1-bin-linux.bin"
  4. Make sure that the patch is copied to a secure place, so that you can use it later on for subsequent installations.
Finally, you can start StarOffice and work with it as usual.

Tip from the Sun support:
In case you encounter problems during the download or the requested patch is not available, contact the webmaster by means of the link "Feedback". The Sun support will not be able to help you further in this matter, since we (the Sun support) do not manage this page.
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See also:
o Star Office Documents Cannot Be Saved
o <AltGr>-<E> (the Euro symbol) Does Not Work in StarOffice 6.0
o Support for StarOffice 6.0 (SuSE Linux Pro-Office)

Keywords: STAROFFICE, SAVE, DOCUMENT, SPECIAL CHARACTERS

Categories: X Applications

SDB-lkoeke_soffice_login_sonderzeichen, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 30. Aug 2002
SuSE Linux AG - Last generated: 15. Oct 2002 by ip (sdb_gen 1.40.0)