ISDN-Test

Support knowledgebase (jsmeix_isdn-test)

Subject

ISDN test for collecting the information that is indispensable if you have a problem with ISDN and want to submit a support request to the SuSE Support desk.

Due to the high complexity of the messages, support request handling by phone is only possible to a limited degree. For this reason, please send the information you collect with the help of this article by e-mail to the Support desk.

Since the complex log messages can be stored on a floppy disk, you are free to use any e-mail account that may be available.

Procedure

Apart from standard information such as

routing information and relevant messages from /var/log/messages are required.

Please proceed as follows (as user root)

1.
If necessary, activate debug messages with

grep -q "^debug" /etc/ppp/ioptions ||
  echo "debug" >>/etc/ppp/ioptions

(enter all of this in one line, using a space as a separator)

2.
Create the system information with

procinfo >messages.out
lspci -v >>messages.out
pnpdump >>messages.out
cat /etc/resolv.conf >>messages.out

3.
Stop the ISDN system with

rci4l stop
rci4l_hardware stop

4.
Set a mark in /var/log/messages with

echo "ISDN-Test" | logger

5.
Start the ISDN system with

rci4l_hardware start
rci4l start
rcroute start

6.
Print the routing table with

route -n >>messages.out

7.
Enter

isdnctrl dial ippp0

to check whether a connection can be established; after 10 seconds, enter

isdnctrl hangup ippp0

8.
Retrieve the messages from /var/log/messages with

tail -n 200 /var/log/messages |
  grep -A 200 "ISDN-Test" >>messages.out

(enter all of this in one line, using a space as a separator)


9.
Insert the contents of the file messages.out (ASCII text)
directly into your e-mail message. If you use a different operating
system for this purpose, proceed as follows:

9a)
Recode for DOS/Windows with

recode lat1..ibmpc messages.out

Recode for MacOS with

recode lat1..mac messages.out

9b)
Store on a floppy disk with

mount /floppy
cp messages.out /floppy
umount /floppy

9c)
In the other operating system, insert the file MESSAGES.OUT from the
floppy disk directly into the e-mail message.


Keywords: ISDN, TEST, WORKFLOW

Categories: Configuration

SDB-jsmeix_isdn-test, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 04. Jan 2002
SuSE Linux AG - Last generated: 07. Jan 2002 by glazzar (sdb_gen 1.40.0)