Collecting Hardware Information

Support knowledgebase (0190_hardware)

Situation

You would like to submit information on your hardware to the SuSE Advanced Support Service.

Procedure

Please proceed as follows:

  1. Start your Linux system.
  2. Log in as a user and start your desktop.
  3. In KDE, press the key combination ALT+F2.
  4. Enter "xterm" in the box.
  5. Click on "Execute".
  6. A new window will pop up; enter the command "su".
  7. Now enter the root password.
  8. Enter the command "cd /tmp".

Now enter the following commands:

echo "-------- hwinfo ---------" > info.txt
hwinfo >> info.txt
echo "-------- lspci -v ---------" >> info.txt
lspci -v >> info.txt
echo "-------- lspci -n ---------" >> info.txt
lspci -n >> info.txt
echo "-------- pnpdump ---------" >> info.txt
pnpdump >> info.txt
echo "-------- procinfo ---------" >> info.txt
procinfo >> info.txt

In addition, please list your hardware components as follows:

In this way you have created the file /tmp/info.txt. This file contains the information on your hardware. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation that your e-mail has been received, then call the SuSE Advanced Support Service - Base under:

     Germany     0190-86 28 00 (EUR 1.86/min)
     Austria     0900-47 01 10 (EUR 1.80/min)
     Switzerland 0900-70 07 10 (SFR 3.13/min)
     Great Britain 0906-66 60 010 (£ 1.50/min)
     The Netherlands 0900-20 22 160 (EUR 0.70/min)
     Dutch-speaking Belgium 0903-41 020 (EUR 1.11/min)
     French-speaking Belgium 0903-41 030 (EUR 1.11/min)


Keywords: 0190, SUPPORT, HARDWARE, INFORMATION

SDB-0190_hardware, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 22. Nov 2001
SuSE Linux AG - Last generated: 01. Mär 2002 by ip (sdb_gen 1.40.0)