After Updating from SuSE Linux eMail Server II to III, Users or Address Books Are Missing

Support knowledgebase (rsimai_imap_slems3update)
Applies to

eMail Server: Version 3

Symptom

You have updated from eMail Server 2 to version 3. The following problems could occur:

Cause

Probably these users did not use only ASCII characters for their entries, but included special characters. The above mentioned problems are caused by a conversion script of the package imapweb that is included on the CD.

Solution

Update immediately after installation, even before you restore data. Data can be then be imported without errors. If this is not possible, proceed as follows.

Update the package imapweb via the Patch Support Database. Read the respective article about the package dependencies (in particular SkyrixGreen) as well as about the changes in configuration files! Then it should be possible to complete the entries by reinstalling the LDAP data from the eMail Server 2 backup.
/usr/share/doc/packages/imapweb/tools/restore.sh -x <backup file name.tgz>
/usr/share/doc/packages/imapweb/tools/restore.sh -l

This option is also described in the chapter in the manual about updating. You get several error messages, because most entries in the LDAP directory are already existing and are not overwritten when invoked for the second time. Only the missing entries are added. However, some entries could be displayed twice in the personal address book, but can be deleted without any problem.


Keywords: IMAP3, LDAP, LDIF, UPDATE, USER, ADDRESS BOOK, PERSONAL, LDAP

SDB-rsimai_imap_slems3update, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 15. Mai 2002
SuSE Linux AG - Last generated: 21. Mai 2002 by glazzar (sdb_gen 1.40.0)